Com5ej309 — Syllabus

Course Summary This course will familiarize the students about the Tour guiding process and techniques.

• Course Outcomes (CO): CO CO Statement Cognitive Level* Knowledge Category# Evaluation Tools used CO1 Understand and explain the basics of Tour Escort U C Examinations Quiz Assignment CO2 Demonstrate essentials skills required for a tour manager Ap P Project Assignment CO3 Shows the skills to handle guest grievances in the tour Ap P Role play Project CO4 Demonstrate the skills for handling the emergency Ap P Project
• - Remember (R), Understand (U), Apply (Ap), Analyse (An), Evaluate (E), Create (C) # - Factual Knowledge(F) Conceptual Knowledge (C) Procedural Knowledge (P) Metacognitive Knowledge (M) Detailed Syllabus:

Module Unit Content Hrs I Job of a Tour Manager/Escort 10 1 Tour Manager - Introduction - Difference between tour guide & tour escort 3 2 Roles of a tour manager 4 3 Job profile of a tour manager - skill sets, knowledge & abilities required. 3 II Pre- Tour preparations 10 4 Pre- tour preparation for a group - Group profile - Familiarization with a destination Liaison with local suppliers 5 Module Unit Content Hrs 5 Pre- Tour documentation - Importance - Tour Manager’s profile - Literature about destination 5 III On Tour Responsibilities of a Tour Manager 18 6 Introduction - Receiving guests at airport - Responsibilities at airport - Inbound travel

• Outbound travel 6 7 Responsibilities at the Hotel - Introduction - Responsibilities before the tour Responsibilities during the tour 4 8 Responsibilities at an Attraction - Before visiting an attraction - At an attraction 4 9 Responsibilities on the Coach - other responsibilities - Formalities during closing the tour 4 IV Group Management and Situation Handling 10 10 Dealing with the group - Managing different expectations - Managing the Group keeping the group together 2 11 Managing Non-cooperative Guests - Ensuring Punctuality - Managing Conflicts & providing equal attention to all 2 12 Handling Language Issue - Handling various types of awkward tourists 2 13 Kinds of Grievances - Dealing with Grievances 2 14 Handling emergency situations - Types of emergency Situations - Dealing with Emergency situations 2 V Open Ended Module Suggested Topics:

First Aid & Safety 12 References:

1. Chowdhary, Nimit (2013). Handbook for Tour Guides. New Delhi: Matrix Publishers.

2. Mitchell, G.E. (2005). How to Start a Tour Guiding Business. Charleston: The GEM Group Ltd.

3. Pond, K.L. (1993). The Professional Guide. New York: Van Nostrand Reinhold.